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Managing The Professional Service Firm

Professional service firms differ from other business enterprises in two distinct ways first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries Second professional services are highly personalised involving the skills of individuals Such firms must therefore compete not only for clients but also for talented professionals Drawing on more than ten years of research and consulting to these unique and creative companies David Maister explores issues ranging from marketing and business development to multinational strategies human resources policies to profit improvement strategic planning to effective leadership While these issues can be complex Maister simplifies them by recognising that 'every professional
service firm in the world regardless of size specific profession or country of operation has the same mission statement outstanding service to clients satisfying careers for its people and financial success for its owners'
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Professional service firms differ from other business enterprises in two distinct ways first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries Second professional services are highly personalised involving the skills of individuals Such firms must therefore compete not only for clients but also for talented professionals Drawing on more than ten years of research & consulting to these unique & creative companies David Maister explores issues ranging from marketing & business development to multinational strategies human resources policies to profit improvement strategic planning to effective leadership While these issues can be complex Maister simplifies them by recognising that 'every professional service firm in the world regardless of size specific profession or country of operation has the same mission statement outstanding service to clients satisfying careers for its people & financial success for its owners'

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Jargon Buster

Human - A highly developed and adapted mamal and deminant species on earth
World - A physical grouping, commonly used to describe earth and everything associated with ti
professional - A term used to describe products or people which may be focused on specialist educational training
Size - is the measurement of how big an object is in space.
Personalised - Something that has been made unique towards an individual, commonly through graving.
Satisfying - A feeling of pleasure and fulfilment.
Professional - A person that is trained within a profession.
Distinct - Something that can be seen to be slightly different.

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Page Updated: 2022-04-14 12:22:47

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