Professional service firms differ from other business enterprises in two distinct ways first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries Second professional services are highly personalised involving the skills of individuals Such firms must therefore compete not only for clients but also for talented professionals Drawing on more than ten years of research & consulting to these unique & creative companies David Maister explores issues ranging from marketing & business development to multinational strategies human resources policies to profit improvement strategic planning to effective leadership While these issues can be complex Maister simplifies them by recognising that 'every professional service firm in the world regardless of size specific profession or country of operation has the same mission statement outstanding service to clients satisfying careers for its people & financial success for its owners' ...

Major accidents are rare events due to the many barriers safeguards & defences developed by modern technologies But they continue to happen with saddening regularity & their human & financial consequences are all too often unacceptably catastrophic One of the greatest challenges we face is to develop more effective ways of both understanding & limiting their occurrence This lucid book presents a set of common principles to further our knowledge of the causes of major accidents in a wide variety of high-technology systems It also describes tools & techniques for managing the risks of such organizational accidents that go beyond those currently available to system managers & safety professionals James Reason deals comprehensively with the prevention of major accidents arising from human & organizational causes He argues that the same general principles & management techniques are appropriate for many different domains These include banks & insurance companies just as much as nuclear power plants oil exploration & production companies chemical process installations & air sea & rail transport Its unique combination of principles & practicalities make this seminal book essential reading for all whose daily business is to manage audit & regulate hazardous technologies of all kinds It is relevant to those concerned with understanding & controlling human & organizational factors & will also interest academic readers & those working in industrial & government agencies ...

Improve your company's ability to avoid or manage crises Managing the Unexpected Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first & second editions 224 pages Weick Karl E ...

Why getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results sustained over time rather than boost morale or promote staff development This is a shift from the tenor of many management books particularly in the nonprofit world Managing to Change the World is designed to teach new & experienced nonprofit managers the fundamental skills of effective management including managing specific tasks & broader responsibilities; setting clear goals & holding people accountable to them; creating a results-oriented culture; hiring developing & retaining a staff of superstars Offers nonprofit managers a clear guide to the most effective management skills Shows how to address performance problems dismiss staffers who fall short & the right way to exercising authority Gives guidance for managing time wisely & offers suggestions for staying in sync with your boss & managing up This important resource contains 41 resources & downloadable tools that can be implemented immediately ...

Learn how to lead your organisation more effectively manage it with greater efficiency & govern it with enhanced energy with this fully revised guide to civil society management by your side A quintessential & long-trusted compendium with wise counsel on every page it covers every issue you're likely to face as you drive your organisation forward With over 21000 other civil society leaders across the world owning a copy no chief executives chairs trustees & senior managers should be without a copy Middle & junior managers with aspirations to develop & widen their roles will also want to read it too Voted number 2 on The Guardian list of " Five must-reads for charity workers" ...

Mana Surge is a competitive magical card game in which dueling wizards fight for possession of the mystical World Crystal a valued relic among magic users that grants immense power to whichever wizard wields it You are one of the many wizards who have come to claim the stone but gaining control of the stone won’t be an easy task This free-for-all magical showdown pits 2-6 wizards against each other over a series of rounds Each round is a magical duel between all the wizards which

Includes:: six different types of magic Blades Fireball Frost Wave Lightning Quake & Metamagic These magic types will aid wizards in their duel Players take turns casting an initial spell that will set the rule for the round set the rank other players must beat & earn them a potential Shard (VP) Players then take turns playing cards of equal or higher rank from their hands to the table; if they match the spell suit they place a Shard on that card The round ends when a player can no longer play a valid card from their hand The player that could not play a card returns any Shards on their played cards back to the center then takes card damage equal to the amount of Shards that are still on cards All other players then take the Shards on cards they played to their Victory Pool The player who played the last card gets a bonus Shard When a player takes damage they draw cards from the deck equal to the amount of damage & place them face down in front of them If they ever accumulate 5 damage they immediately discard their hand & a Shard then take their damage cards in to their hand The game ends when one player has enough Shards 15 in a two-player game 12 for three or four players & 10 for five or six Players 2-6 Playing time 20-45 minutes Ages 14

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OS Explorer is the Ordnance Survey's most detailed map & is recommended for anyone enjoying outdoor activities such as walking horse riding & off-road cycling The series provides complete GB coverage & can now be used in all weathers thanks to OS Explorer
- Active a tough versatile version of OS Explorer The OS Explorer Active range now

Includes:: a digital version of the paper map accessed through the OS smartphone app OS Maps


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Please note this is a region 2 DVD & will require a region 2 (Europe) or region Free DVD Player in order to play Oscar-nominee Casey Affleck (Interstellar Gone Baby Gone) stars as Lee a man whose spare existence is suddenly ruptured when the death of his brother Joe (Kyle Chandler Carol The Wolf of Wall Street) forces him to return to the hometown he abandoned years before Rocked by contact with his estranged ex-wife (Oscar-nominee Michelle Williams My Week With Marilyn) & the revelation that Joe has made him guardian of his teenage son (Lucas Hedges) Lee is forced to face up to painful memories & new-found levels of responsibility as he reconnects with his family Nominee Best Actor in a Supporting Role The Assassination of Jessie James by the Coward Robert Ford 2008 Nominee Best Performance by an Actress in a Supporting Role My Week With Marilyn 2012 ...

Football fans love nothing more than to read about their favourite teams Although this books is aimed at young teenagers they will delight all ages with their mixture of funny & enlightening stories & will give hours of pleasure discovering quirky facts about your favourite team Each title is also augmented with a selection of sketches by the young sketch artist Becky Welton that depict some of the stories within A percentage of net profits from this title will go to the children's charity Child Line Rocks ...

How did the inflatable banana save football? Did you know Pope John-Paul II was a follower? How MCFC almost started World War III You have no history' is a familiar chant heard by Manchester City fans who are used to being tormented for years of apparent underachievement From the very first match on 13 November 1880 through to the present day & beyond read & learn about the history of a great club Documenting all the club's ups & downs Mike Devlin tries to convince you that the club that has no history really does have one after all ...