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The Power Of Customer Service - An Intensive Development Programme
The ability to deliver a service that will 'delight your customers every time' will help to give your company a vital competitive edge. However, if the image of the organisation is to be enhanced, then individuals will have to meet the challenge
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The ability to deliver a service that will 'delight your customers every time' will help to give your company a vital competitive edge. However, if the image of the organisation is to be enhanced, then individuals will have to meet the challenge of providing the best customer service available; & that usually requires improvements to the service customers presently receive.
Module 1 is designed to help participants develop strategies that will enable them to meet the challenge of consistently providing the best customer service available. Clear concise communication is imperative to give a professional image of the organisation. Module 2 is designed to help you build & maintain a rapport with customers through developing business & effective communication skills. Module 3 examines how we relate to others & identifies ways to improve these relationships & the communication that takes place. Module 4 is designed to help participants develop a fluent style of writing, to help overcome common difficulties with email writing, & to inspire confidence in producing professional emails.
This training may be available onsite; please contact us if you are interested.
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