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Microsoft Dynamics CRM 3.0: Service Management
This one-day course explores the Microsoft CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service module. This application course does
Product Description
This one-day course explores the Microsoft CRM application from a user's perspective. Application functionality covered in the course
Includes:: Core CRM Navigation, User Interface, Outlook Client, & the Service module. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customization, Back Office Integration or Data Migration.
This course teaches the processes & functionality used by Service managers & Service representatives. The course starts with an introduction to the core concepts of Microsoft CRM & then an overview of the Service processes. Subsequent chapters explore the Service concepts in more detail. A complete understanding of the service processes in Microsoft CRM helps you receive the most out of the system.
This training may be available onsite; please contact us if you are interested.
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