* Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. * Covers the mandatory most B-category units & most popular optional units with additional support for the Technical Certificate & Functional Skills. * Highly illustrated units & varied activities meant that candidates are kept engaged & can access the information they need quickly. * Office Life case studies show learners how the qualification supports their working life & provides practical best-practice tips for making the most of their career. * Assessment guidance features throughout offer advice on how to prepare for assessment & how candidates can achieve their best. * Suitable for all awarding organisations including C&G EDI Edexcel OCR & VTCT. ...

Full support for teaching & learning with our best-selling resources * Written by best-selling author Yvonne Nolan so you can be confident you have the expert support to succeed * Knowledge specifications (KS) continually referenced in the margin so candidates know what is being covered & can prepare for assessment. * New evidence features are clearly linked to specific performance criteria (PC) & are cross-referenced to other elements within the qualification
- helping candidates to plan holistically. * Updated legislation & references to regulations where appropriate so that candidates & assessors have the most current information on frameworks related to the health & social care sector. * New information on the latest movements & trends in health & social care so that candidates are aware of initiatives that may affect their working practice. * Many updated photos to demonstrate best practice more clearly.
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* The Candidate Handbook covers all three mandatory units all group one optional units & sufficient group two optional units for the Certificate so learners can be sure they have covered the required knowledge for their qualification. * Case studies throughout the Candidate Handbook allow learners to apply their understanding to a range of contexts & scenarios. * Key term features ensure that learners have a clear understanding of essential concepts which they can apply throughout their course. * Portfolio tasks & evidence gathering activities provide guidance for learners when completing assessment work so they can be sure they have all the information they need. * Clearly mapped to Functional Skills Personal Learning & Thinking Skills & the Technical Certificate for Apprenticeship candidates. ...

* Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Business & Administration standards. * Covers the mandatory & most popular optional units with additional support for the Technical Certificate & Functional Skills. * Highly illustrated units & varied activities mean that candidates are kept engaged & can access the information they need quickly. * Assessment guidance features throughout offer advice on how to prepare for assessment & how candidates can achieve their best. ...

This is a fully up-to-date Candidate Handbook" written by Yvonne Nolan with the revised evidence & assessment opportunities consumers have requested. * Features knowledge specifications continually referenced in the margin so that readers know what is being covered & can prepare for assessment. * New evidence opportunity features are clearly linked to specific performance criteria & are cross-referenced to other elements within the qualification
- helping candidates to plan holistically. *

Includes:: updated legislation & references to regulations where appropriate so that candidates & assessors have the most current information on frameworks related to the health & social care sector. * Features new information on the latest movements & trends in health & social care so that readers are aware of initiatives that may affect their working practice. * New edition also

Includes:: many updated photos to demonstrate best practice more clearly. *

Includes:: a CD-ROM containing two additional units (369 & 375) to give even greater coverage."






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Includes:: a DVD providing clips which demonstrate some of the many roles of teaching/classroom assistants.

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NVQs for Dental Nurses provides trainee dental nurses with a core companion to the National Vocational Qualification (NVQ) Level 3 in Oral Healthcare. The book offers comprehensive support on mandatory units of the course in addition to supplying material on the optional units most common to clinical dentistry. The second edition has been substantially revised & restructured in line with the newly updated NVQ course. ...

People living in nursing & residential care homes are vulnerable to the effects of poor quality care. They rely on staff to assist them with the activities of daily living to help them manage long term conditions & to support them in leading fulfilling lives. Care home staff need to be caring compassionate & educated. Government now state that at least 50 of care assistants working in care homes must have a National Vocational Qualification (NVQ) in health & social care at level two or above. This third edition of NVQs in Nursing & Residential Care Homes is fully updated & tailored to the new NVQ syllabus. It is written specifically for care assistants working in care homes who are studying for NVQ level two in health & social care & also provides a solid foundation for higher levels. Care assistants working with the older person in home care intermediate care & hospital settings will also find this book helpful. It contains accessible & practical information to enable care assistants to provide sensitive high quality care to the older person. ...

NW" is Zadie Smith's masterful novel about London life. Zadie Smith's brilliant tragi-comic "NW" follows four Londoners
- Leah
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NW is Zadie Smith's masterful novel about London life. Zadie Smith's brilliant tragi-comic NW follows four Londoners
- Leah Natalie
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