This best-selling classic has now been fully revised expanded & updated. It has established itself over ten years & with three previous editions as the essential handbook for study & daily reference. Medical Receptionists & Secretaries Handbook Fourth Edition" contains vital information for all staff enabling them to work efficiently & effectively both within the NHS & private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care & promotes teamwork throughout the whole healthcare environment. No medical receptionist secretary or healthcare administrator should be without it!"