ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs design & implement a new IT service or monitor & improve an existing service this official guide provides a support framework for IT-related activities & the interactions of IT technical personnel with business customers & users. Understanding how ITIL can help you Getting to grips with ITIL processes & the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning & carrying out design & implementation projects ...

* Contains step-by-step instructions on getting to grips with the learning assessment support & stretch activities to make sure every learner achieves their best. * Provides support for all the units based on Office 2007 applications offering enough units to cover the full e Quals 07 Diploma qualification at Level 2. * CD-ROM provides ready made spreadsheets presentations & documents that are used in tasks within the book removing the need to type in the basic information each time a task is attempted. * Specifically designed for use with Office 2007 so students can tackle e Quals 07 using the most up to date application suite. ...

FULL COLOR Covers i Tunes 11 & i Cloud for Mac & Windows Make the most of i Tunes (r) or i Cloud (r)-without being a technical expert! This book is the quickest way to use i Tunes & i Cloud to enjoy your media anywhere you go on any iPhone (r) iPad (r) or iPod (r) touch. Even if you've never used i Tunes or i Cloud before this book will show you how to do what you want one incredibly clear & easy step at a time. i Tunes & i Cloud have never been this simple! Who knew how simple i Tunes & i Cloud could be? This is today's best beginner's guide to using i Tunes & i Cloud...simple practical instructions for doing everything you really want to do. Here's a small sample of what you learn: * Explore i Tunes & discover better ways to enjoy it * Build your i Tunes library with both free content & paid i Tunes media * Label your i Tunes media with information so that finding what you want is always easy * Hear exactly the music you want to hear when you want to hear it * Discover subscribe & listen to the world's best podcasts * Wirelessly stream your i Tunes media to other devices with Air Play * Set up i Cloud on your Mac Windows PC iPad iPhone or iPod touch * Use i Cloud to automatically share your media across all your i Devices" * Use Photo Stream to automatically save your photos & share them with others * Preview & download new music to your iPhone iPad or iPod touch * Carry & read entire libraries of electronic books * Control syncing & preferences so your devices always work the way you want" ...

This fully illustrated book is a celebration of Kate Middletons first year as the Duchess of Cambridge. It will detail her official & unofficial public appearances including her honeymoon in the Seychelles her first official trip as a member of the Royal Family to Canada & the US & her appearance at the wedding of Zara Phillips & Mike Tindall to reveal how she has become the Peoples duchess. A Year in the Life of a Duchess" will also look at what makes Kate so popular from her role as a style icon to her relationship with the British media & the public." ...

This is the first book to the reveal the complex personality behind the public image that is Ivan Mauger the dedicated & often ruthlessly efficient speedway multi- World Champion. Driven by uncompromising determination & naked ambition he became to terrace fans & on-track rivlas alike a virtual sporting automaton. His motorcycle racing achievements
- 15 world titles on speedway & long track
- are testament to his pursuit of excellence. He elevated a minority sport to a new & higher dimension with professionalism that made him at once envied & feared admired & hated. & it launched him from the obscurity of his small-town New Zealand origins to worldwide acclaim which continues to enjoy. Here renowned speedway historian & journalist John Chaplin reveals through the words of opponents friends enemies business associated fans rivals & his own family the real Ivan Mauger...the man behind the myth.

...

The Penguin English Library Edition" of " Ivanhoe" by Walter Scott. ' Fight on brave knights! Man dies but glory lives!'. Banished from England for seeking to marry against his father's wishes Ivanhoe joins Richard the Lion Heart on a crusade in the Holy L&. On his return his passionate desire is to be reunited with the beautiful but forbidden lady Rowena but he soon finds himself playing a more dangerous game as he is drawn into a bitter power struggle between the noble King Richard & his evil & scheming brother John. The first of Scott's novels to address a purely English subject " Ivanhoe" is set in a highly romanticized medieval world of tournaments & sieges chivalry & adventure where dispossessed Saxons are pitted against their Norman overlords & where the historical & fictional seamlessly merge. " The Penguin English Library" contains 100 editions of the best fiction in English from the eighteenth century & the very first novels to the beginning of the First World War." ...

Harper Collins is proud to present its incredible range of best-loved essential classics. Wilfred of Ivanhoe is a Saxon loyal to the Norman king Richard I. Because of this loyalty & his love for Lady Rowena Ivanhoe is cast out by his father a Saxon loyalist determined to liberate the Saxon people from Norman rule. He plans to marry Rowena his ward & a descendant of the Saxon king Alfred to Lord Aethelstane pretender to the throne of Engl&. In so doing Ivanhoe would unite two rival Saxon houses in their claim for the crown. Ivanhoe returns from the Crusades in secret & is joined in his plans to re-establish Richard on the thrown by the moneylender Isaac of York his daughter Rebecca the mysterious Black Knight Lady Rowena & Robin Hood & his merry men. ...

Monty Don & his wife Sarah moved into their semi-derelict farmhouse at Ivington in 1991 & their garden is the most tangible symbol of the spectacular way in which they have since thrived. Springing with amazing vigour from the soil behind the house this space has been central to Monty's life; ever since he dug the very first border he has obsessively written about it. The Ivington Diaries is a personal collection of Monty's jottings from the past fifteen years. Generously illustrated with his very own photographs & beautifully packaged this book promises to be one of the most delightful garden books ever published. ...

The only book to teach C++ programming with Microsoft Visual Studio! Theres a reason why Ivor Hortons Beginning Visual C++ books dominate the marketplace. Ivor Horton has a loyal following who love his winning approach to teaching programming languages & in this fully updated new edition he repeats his successful formula. Offering a comprehensive introduction to both the standard C++ language & to Visual C++ he offers step-by-step programming exercises examples & solutions to deftly guide novice programmers through the ins & outs of C++ development. Introduces novice programmers to the current standard Microsoft Visual C++ 2012 as it is implemented in Microsoft Visual Studio 2012 Focuses on teaching both the C++11 standard & Visual C++ 2012 unlike virtually any other book on the market Covers the C++ language & library & the IDE Delves into new features of both the C++11 standard & of the Visual C++ 2012 programming environment Features C++ project templates code snippets & more Even if you have no previous programming experience youll soon learn how to build real-world applications using Visual C++ 2012 with this popular guide. ...

Alan Root is one of Africas most bitten. In the course of his adventures he has been mauled by a leopard a silverback gorilla & a hippo & almost lost his life to a deadly puff-adder which claimed one of his fingers. Roots unmatched experience of East African wildlife & his appetite for risk have made him a world-class naturalist & film-maker. Hes one of the great wildlife pioneers. In Ivory Apes & Peacocks" Alan tells the story of his lifes work from his arrival in Kenya as a young boy (furious at having to leave behind Britains birds) to the making of his game-changing films. Instead of sticking to the Big Five animals these looked up close at whole ecosystems
- baobab trees termite mounds natural springs
- & involved firsts such as tracking the wildebeest migration from a balloon then flying it over Kilimanjaro filming inside a hornbills nest & diving with hippos & crocodiles. Along the way we meet Sally the pet hippo & Emily the house-proud chimp watch as Dian Fossey catches sight of her first mountain gorilla & have sundowners with George & Joy Adamson. & here too is Joan Root Alans wife & collaborator for over thirty years who was brutally murdered in retaliation for her environmental campaigning. In this extraordinary memoir we look at Africas wonders through the eyes of a visionary live through hair-raising adventure & personal sorrow & also bear witness to a natural world now largely lost from view."

...