ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs design & implement a new IT service or monitor & improve an existing service this official guide provides a support framework for IT-related activities & the interactions of IT technical personnel with business customers & users. Understanding how ITIL can help you Getting to grips with ITIL processes & the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning & carrying out design & implementation projects