Quality management is essential to small & medium-sized enterprises (SMEs) in order to increase bottom-line results save money & manage risks. Ray Tricker has already guided hundreds of businesses through the challenge & this new book updated for the 2008 standard provides: Relevant examples that put the concepts & requirements into a real-life context Down to earth explanations to help you determine what you need to change to achieve certification Free customisable quality management system files available from www.routledge.com/books/details/9781856178617 to give you a starting point from which to develop your own documentation This established book now in its fourth edition provides step-by-step prescriptive guidance tailored to the non-quality specialist on how to approach quality management & certification to ISO 9001 in a cost & time effective way. It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort & paperwork & without the need for expensive consultancy or training that takes employees out of the office.