Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research" Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities
- mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies however in non-production areas
- where the value stream is administrative (i.e. "order to cash"). These "office" value streams directly support the daily production needs of an enterprise. Beau Keyte & Drew Lochers new book The Complete Lean Enterprise: value Stream Mapping for Administrative & Office Processes offers a step-by-step approach to applying lean initiatives to the administrative & office environment. Its a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The Complete Lean Enterprise is a valuable tool in applying value stream mapping (VSM) to non-production areas identifying office wastes establishing performance metrics speeding up administrative workflow & improving office efficiency."

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Letters are making a comeback
- they have greater impact
- & are more successful than emails. Recipients take them more seriously

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In the heart of Greenwich Village sits the original Magnolia Bakery. The Complete Magnolia Bakery Cookbook combines their most mouth-watering recipes from sweet breakfast treats like Dried-Cherry Crumb Buns to classic Iced Molasses Cookies from decadently rich Caramel Pecan Brownies & Raspberry Marzipan Cheesecake to refreshing Lemon Icebox Pie. Their easy-to-follow recipes & invaluable baking hints mean that even the inexperienced baker will be able to frost the perfect layer cake turn out the flakiest pie crust & whip up the creamiest cheesecake. Illustrated with sixteen pages of beautiful colour photographs as well as black-&-white stills that capture the daily life of the bakery The Complete Magnolia Bakery Cookbook is an irresistible collection of classics that will inspire you to fill your kitchen with sweet things. As Time Out New York says: The secret to Magnolia's success is simple: Nobody knows how to bake like this anymore."" ...

This fully revised second edition of The Complete Make-Up Artist is essential for anyone who wants to become a successful make-up artist. It offers a personal guide to the exacting & exciting world of media make-up. Written for all students of media make-up this book provides a wealth of information activities & advice. It meets the syllabus requirements for City & Guilds Edexcel ITEC IHBC CIBTAC & NVQ media make-up courses & will also be invaluable to students of art & design drama & theatre studies. ...

The world of make-up is exciting but also bewildering with new products & fashions constantly appearing. The Complete Make-up & Beauty Book" offers both practical advice & inspiration to make sense of your beauty needs & the looks that are right for you. The author draws on a wealth of experience as a model stylist & beauty editor & on the talents of leading make-up artists to present a fresh look at the subject. As well as offering tips & suggestions " The Complete Make-up & Beauty Book" is filled with spectacular photography. The chapters first cover the basics: taking care of your skin & ways to keep the signs of ageing at bay. The author looks at tools & techniques the basics of foundation concealers & powders & approaches making up the face in three parts: eyes lips & cheeks. The last chapter contains eleven step-by-step accounts with accompanying photography of how to achieve a variety of looks from sun looks & natural to teenage mature & high fashion. Fact panels touch on topics including application mistakes face faults & correcting them & ten basic make-up mistakes. The book covers a wide variety of skin colours & types." ...

Massage has a fascinating history dating back 4000 years & evidence of the beneficial effects of massage on animals is not difficult to find; we need only look at animals to understand the importance they place on the use of massage through mutual (allogrooming) or self-grooming. Among dogs an individual suffering from a sore or some other form of injury will often have the affected area roughly licked by another pack member. This action which resembles rubbing is in effect a form of muscle massage. The techniques explained & demonstrated in this valuable book
- which incorporate a trouble shooting guide for problems when working on your dog
- should assist you in improving your dogs health & help you gain a greater awareness of his or her overall condition. Other techniques are also used by fully trained & qualified canine myotherapists or massage therapist practitioners but the techniques included here are safe to use without such specialist knowledge. Also included is information about how the dog works in relation to what effects massage has; plus the clear specially-comissioned photos & technique descriptions explain how you can be so much more in touch with the health of your canine companion as well as establish a bond of trust & communication between you. This book
Includes:: how the dog works; using your vet; how massage works; how to massage your dog; massage techniques; massage exercise & muscular health; managing muscle repair incorporating massage; other techniques; & glossary.


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Written by an experienced teacher & examiner Complete Mathematics for GCSE & Standard Grade" is an ideal book for average-ability students. Groundwork is covered in the first section & then thoroughly revised in the second section before harder topics are approached. Its key points include: carefully graded practice questions to consolidate basic techniques problems & investigations to develop skills required for coursework emphasis on everyday situations relevant to the demands of future employment & complete set of answers." ...

The Complete Maus" by Art Spiegelman
- the Pulitzer prize-winning Holocaust survivor story. " The most affecting & successful narrative
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George Mac Donald Fraser's hilarious stories of the most disastrous soldier in the British Army
- collected together for the first
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The most complete collection of hymns & songs from the Mission Praise series this new edition

Includes:: music

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