The second edition of Marketing Research: Tools & Techniques provides an accessible & engaging insight into marketing research. Based on the concept of the Marketing Research Mix the text is organized around the core themes of research preparation data collection analysis & communication of findings & how skills & techniques are used in different research contexts. The text covers the basic tools of marketing research & evaluates the most appropriate techniques available when deciding the type of research to carry out. Supported by a wealth of pedagogical features the author enables students to understand the issues involved in carrying out research & the potential pitfalls to be aware of thereby ensuring a clear understanding of the overall subject. The book is accompanied by a comprehensive online resource centre providing additional resources for both students & lecturers. For lecturers: Teaching activities Case studies Solutions to cases in the book Power Point slides Illustrations from the book Student resources: Online version of Market Researchers Toolbox Multiple choice questions Web links Questionnaire wizard Online version of Market Researchers Toolbox CIM/MRS mapping