Are you learning or improving your English? Then this third edition is for you. Do you need to improve your communication skills? This highly practical book starts with the premise that the only way to improve effective spoken English is to start practising it in real-life situations. The Better English technique means that right from the start students are able to put their knowledge to use. Topics include: everyday phrases how to ask for help & information how to book holidays & use public transport visiting the doctor and/or hospital how to deal with the bank coping with the telephone & how to ask for help in emergencies. Key skills students will find it the ideal companion to work through the speaking & listening component of their course. This book explains: how to speak about yourself; social English; getting about & shopping; doctors & schools; getting a job; telephones & emergencies