Enhanced Warranty Support Your networking equipment forms a vital part of your business infrastructure, & so you appreciate the comfort of knowing that in the event of a problem, it can be resolved quickly. Vigor Care is designed to add that additional peace of mind to your mission-critical Dray Tek networking components. Vigor Care provides the following benefits in addition to the manufacturer's standard (included) warranty & support: Upgrade of warranty to 3-years Advanced-Replacement of faulty unit
- Next working day Pre-configuring of replacement unit Cover for the whole 3-years for one payment Advanced Replacement If you suspect that your covered Dray Tek product has developed a fault, our experienced engineers will help you to diagnose the problem & determine whether the unit needs to be service of replaced. If it does, a replacement unit will be sent out the same day for delivery on the next working/business day. If you wish to travel to the service centre (currently North of London)), replacement or diagnosis/repair can be carried out in person. Pre-Configuration We appreciate that not every company has the staff or time to set up a replacement unit. If we do need to send you a replacement unit, we can pre-configure it exactly as your old unit so it should be a simple plug/unplug operation to install it when it arrives. In order to take advantage of this service, you need to keep an up to date configuration backup which you can either keep yourself (as long as you think you will have some method to send it to us when needed) or you can send us your latest configuration backup & we will store it, in case its needed.3-Year Warranty With Vigor Care, you also have the benefit of an extention to a full 3-years of warranty so that if a fault does develop, you will have no bills for parts, labour or replacement in the event that a warranty fault develops. We're proud of the reliability that Dray Tek products achieve but however unlikely a problem might be, if your business depends on your Dray Tek product, Vigor Care should give you the peace of mind & convenience that you need.VCARE1A
- Vigor 2110, 2710, 2130, 120 Series VCARE2B
- Vigor 2820, 3100, 2920, 2930 Series VCARE3C
- Vigor 2955, Vigor Pro, 3300 Series VCARE4D
- Vigor 3900\n\n\n\n\n\n