Soulful compassionate & oh so right' Susie Orbach Endowed with the power to rebuild broken relationships & restore trust "I'm sorry" are the two most important words in our language But what makes a good apology? Why are some people unable to say sorry while others apologize all the time? Should we always forgive those who offer to make amends? In this sanity-saving guide to setting things right renowned psychologist & bestselling author Harriet Lerner answers these questions & more Drawing on personal stories & solid theory she explains the transformative power of forgiveness & how we can heal the wounds we've inflicted (or suffered) Lerner teaches us how to be mindful in crafting a meaningful apology & the importance of resisting the pressure to forgive too easily while keeping peace of mind