Watercolour is such a rewarding medium for the artist that its well worth mastering
- it offers both portability & gorgeous rich
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Implementing the Zendesk customer service software as part of your company's operations can be time-consuming but with the best practices & advice in this hands-on guide you can shorten the procedure considerably You'll learn the purpose benefits & pitfalls of each Zendesk feature with examples of how to configure it to match your company's needs & processes Written by written by two experienced Zendesk product trainers this book is distilled from years of working in the trenches launching customer implementations & answering thousands of questions from participants throughout the world With it you?ll be able to determine the best way to put Zendesk's vast potential to work for your company Apply custom branding to your user-facing support portal Mitigate risk by implementing various Zendesk security features Manage profiles & permissions for users agents & administrators Create tickets from email voice chat feedback tabs & social media Capture & classify help requests through standard & custom fields Use techniques to build an efficient agent support process Automate your business rules in Zendesk to streamline your workflow Provide your customers with self-service support ...

Mary Poppins the magical nanny who uses her magical powers to help the Bank family This figurine captures the elegant Mary with her bottomless carpet bag & iconic parrot-head umbrella Made from resin Unique variations are to be expected as this product is hand painted Packed in a branded gift box Not a toy or children&s product Intended for adults only ...

Practically Princess Plaque Print Inc Fill Chic natural cushion with printed couple plaque ' Practically perfect throughly enchanting princess lives here' Size 45x 45cm ...

THE HILARIOUS & HEARTFELT NEW NOVEL FROM THE BESTSELLING AUTHOR OF OUT OF PRACTICE! If dishy doctors cute dogs hilarious OAPs & idyllic country settings are your thing you're in for a treat with this second novel set at a GP practice in the village of Larkford Funny moving romantic & full of characters you'll love
- it's perfect in every way' Heat The Practice at Larkford has suddenly been thrust under the spotlight
- & its nomination as a NHS Model Surgery' is causing the team major headaches Dr Holly Graham should be basking in the glow of her new romance with fellow doctor Taffy
- but she is worried that the team is prioritising plaudits over patients & her favourite resident the irreverent & entertaining Elsie is facing a difficult diagnosis Add to that the chaos of family life & the strain is starting to show Dr Dishy Dan Carter's obsession with work is masking unhappiness elsewhere
- he can't persuade girlfriend Julia to settle down It's only as Julia's mother comes to stay that he realizes what she has been hiding for so long Alice Walker joins the team like a breath of fresh air & her assistance dog Coco quickly wins everyone round
- which is just as well because Coco & Alice will soon need some help of their own Can they pull together & become the Dream Team that the NHS obviously thinks they are? Out of Practice won the Romantic Comedy of the Year category of the RNA Awards ' This book has everything warmth humour drama laughter & a few tears I wolfed it down' MILLY JOHNSON ' Perfect book for all This book is simply wonderful & I read it in one sitting With wonderful characters a great story line & lots of laughs I certainly will be recommending this to all my book friends' Netgalley reviewer Praise for Penny Parkes' novels 'A wonderful setting characters you care about a page-turning plotlaugh-out-loud funny I loved it' KATIE FFORDE A pure delight from start to finish' JULIE COHEN Delightfully warm' JO THOMAS This book was an absolute joy to read from beginning to end It was so easy to start reading & lose complete track of time A fantastic debut novel that leaves you wanting more from the Larkford bunch' rachalesreads This was a terrific debut I will definitely look forward to more books from this author' Rea's Book Reviews A great debut novel & a truly delightful read both laugh-out-loud funny & very touching A warm & uplifting story of village life full of lively characters & more than a splash of romance this is a great book to curl up with on a quiet afternoon
- a real page-turner!' Curious Ginger Cat A promising debut novel I would love to see a return to Larkford & The Practice as the author definitely knows her medical writing' Rachel's Random Reads I was blown away by the captivating storyline of Out of Practice as well as the fabulous & well-rounded characters I will be eagerly awaiting another book by this wonderfully skilled author I highly recommend Out of Practice for anyone who after a book with a few twists & turns a story that sizzles with emotion passion & driving need to love & be loved A remarkable debut' Sparkly Word





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The bestselling workbook on Spanish Verbs updated with comprehensive digital support to help you master Spanish verb knowledge & usage Practice Makes Perfect Spanish Verb Tenses explains with a rare level of clarity when & why a particular verb tense should be used--not just the correct forms This book will also give you plenty of practice in using your new language skills with more than 200 exercises in author Dorothy Richmond's uniquely entertaining style The Premium Third Edition provides supporting material in the Mc Graw-Hill Education Language Lab app Flashcards for all the verb & vocabulary lists in the book for study on-the-go Audio Recordings of the answers for all exercises Record-&-Replay function to compare your answers against native-speaker pronunciation (if your mobile device has this capability) Progress Tracker to keep track of your progress through the app Note audio recordings (totaling 180 minutes) require Internet access ...

Learn the business skills you need to run a dental office! Not only is Practice Management for the Dental Team the most comprehensive dental practice management book on the market it is also the only one that

Includes:: Eagle Soft software exercises for a realistic office experience This unique text provides step-by-step instructions for performing essential dental office skills from managing patients to running the business It covers all aspects of law & ethics technology communications & business office systems Spiral binding makes the book easy to use!UNIQUE! Patterson Dental Eagle Soft practice management content

Includes:: screen shots & original exercises that equip you with valuable realistic practice experience Comprehensive coverage on the business of managing a dental practice provides vital information to ensure the success of any dental practice Key terminology defined in the chapter's glossary & called out in boldface color within chapter discussions helps you understand dental practice & clinical dentistry terminology essential to the success of any team member Learning Activities & Practice Notes encourage you to apply the content to realistic office situations & convey important tips & advice Learning outcomes at the beginning of each chapter frame the content & serve as checkpoints for comprehension & study Summary tables & boxes provide easy-to-read summaries of text discussions that support visual learners & serve as useful review & study tools Expert author Betty Ladley Finkbeiner imparts knowledge & advice from her years of experience & wide reach in practice & education Bibliographical citations direct you to targeted sources of information where additional dental-related information can be located Appendixes provide supplemental information for quick & handy office reference Ancillary content supplements the core text presentations providing opportunities for practice & study NEW & UPDATED! Electronic health record (EHR) content addresses the changes in technology related to the paperless dental office telecommunications appointment management & financial systems to help you become compliant with EHR federal mandates NEW! Practice quizzes for each chapter on the Evolve website help you test comprehension & prepare for classroom & board exams NEW! Artwork focuses on new equipment & technology specifically the paperless dental office



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Give your child the support they need in English These new practice test materials for Cambridge English Flyers (also known as Young Learners English Flyers) support young learners & include comprehensive guidance for both teachers & parents By working through the practice tests children will feel ready for what they need to do on the day of the test & will also have fun whilst they are learning The book

Includes:: 3 full practice tests with a colourful & clear design to motivate & encourage young learners & prepare them for what they will see in the real test An audio CD with recordings by young native English speakers The Teacher's Guide & a Parent's Guide are available online & are full of information & support for anyone preparing their child for their first Cambridge English test For Teachers & Parents (available online) A full guide to each part of the test Ideas for exam preparation activities Model answer recordings for the Speaking paper
- recorded by young native English speakers so that learners hear examples of correct English again & again Cambridge English vocabulary list with the key words learners need to know Audio scripts for the Listening & Speaking sections Answer key


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Completely revised & updated the fifth edition of Practicum & Internship is an eminently practical resource that provides students & supervisors with thorough coverage of the theoretical & practical aspects of the practicum & internship process New in this edition arean accompanying website with downloadable customizable forms contracts & vitaethoughtful discussion of the DSM-5 & HIPAA guidelines & the most recent CACREP standardsexpanded analysis of the use of technology & social media in counselingexpanded discussions of ethical-decision making & ethical guidelines for informed consent & for supervision contracts in individual settingsnew & updated materials on case conceptualization assessment goal setting & treatment planningnew materials reviewing third-wave counseling theories & practices including MBSR MBCT ACT & DBTdetailed presentation of a skill-based model for counseling training & self-assessment questionnaires & guided-reflection exercises for application & orientation to the model ...

This bright friendly book has lots of English practice at exactly the right level for 10-11 year olds The colourful pages start with guidance on the topic then have loads of writing tasks fun exercises & brain-teasing activities There's also a pull-out answers section with helpful tips if your child is struggling with the topic ...