Implementing the Zendesk customer service software as part of your company's operations can be time-consuming but with the best practices & advice in this hands-on guide you can shorten the procedure considerably You'll learn the purpose benefits & pitfalls of each Zendesk feature with examples of how to configure it to match your company's needs & processes Written by written by two experienced Zendesk product trainers this book is distilled from years of working in the trenches launching customer implementations & answering thousands of questions from participants throughout the world With it you?ll be able to determine the best way to put Zendesk's vast potential to work for your company Apply custom branding to your user-facing support portal Mitigate risk by implementing various Zendesk security features Manage profiles & permissions for users agents & administrators Create tickets from email voice chat feedback tabs & social media Capture & classify help requests through standard & custom fields Use techniques to build an efficient agent support process Automate your business rules in Zendesk to streamline your workflow Provide your customers with self-service support