Complete detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation Service Design Service Transition Continual Service Improvement & Service Strategy Using clear & concise language this useful companion guides you through each Lifecycle module & each of the process areas helping you understand the concepts that underlie each skill required for certification Illustrative examples demonstrate how these skills are applied in real-life scenarios helping you realize the importance of what you're learning each step of the way Additional coverage
Includes:: service strategy principles & processes governance organization implementation & technology considerations plus guidance toward common challenges & risks ITIL is the most widely adopted approach for IT Service Management in the world providing a practical no-nonsense framework for identifying planning delivering & supporting IT services to businesses This study guide is the ultimate companion for certification candidates giving you everything you need to know in a single informative volume Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance organization implementation & more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts processes & functions related to the modules The certification is recognized around the world as the de facto standard for IT Service Management & the skills it requires increase your value to any business For complete detailed exam preparation ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool