Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management This essential resource is a complete guide to preparing for the ITIL Foundation exam &
Includes:: everything you need for success Organized around the ITIL Foundation (2011) syllabus the study guide addresses the ITIL Service Lifecycles the ITIL processes roles & functions & also thoroughly explains how the Service Lifecycle provides effective & efficient IT services Offers an introduction to IT service management & ITIL V3 service strategy Highlights the topics of service design & development & the service management processes Reviews the building testing authorizing documenting & implementation of new & changed services into operation Addresses creating & maintaining value for customers through monitoring & improving services processes & technology Download valuable study tools including practice exams flashcards a glossary of key terms & more If you prefer self-study over the more expensive training course but you don't want to skimp on information or preparation then this study guide is for you