We all want to get to yes but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss an irate customer or a deceitful coworker? In Getting Past No William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners You'll learn how to- STAY IN CONTROL UNDER PRESSURE- DEFUSE ANGER & HOSTILITY- FIND OUT WHAT THE OTHER SIDE REALLY WANTS- COUNTER DIRTY TRICKS- USE POWER TO BRING THE OTHER SIDE BACK TO THE TABLE- REACH AGREEMENTS THAT SATISFY BOTH SIDES' NEEDSGetting Past No is the state-of-the-art book on negotiation for the twenty-first century It will help you deal with tough times tough people & tough negotiations You don't have to get mad or get even Instead you can get what you want!