What is communication & why is it important? Our ability to communicate is central to everyday life & an essential skill in social work This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users & professionals It is the perfect guide to help manage different communication skills in different settings & more importantly encourage students to continually reflect & develop these skills Key features- Wide range of case studies from an array of service areas & user groups
- Reflective tasks & questions to stimulate critical thinking & discussion
- Skills audits to test where your strengths are & areas for development This book is designed to guide readers in developing their own communication style that best suits them to become an effective social worker whilst meeting the needs of their service user group & individual service user