The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses The reality is that most innovations come from a process of rigorous examination through which great ideas are identified & developed before being realized as new offerings & capabilities This book introduces the idea of design thinking' the collaborative process by which the designer's sensibilities & methods are employed to match people's needs not only with what is technically feasible & a viable business strategy In short' design thinking converts need into demand It's a human centered approach to problem solving that helps people & organizations become more innovative & more creative Design thinking is not just applicable to so called creative industries or people who work in the design field It's a methodology that has been used by organizations such as Kaiser Permanente to icnrease the quality of patient care by re examining the ways that their nurses manage shift change' or Kraft to rethink supply chain management This is not a book by designers for designers; this is a book for creative leaders seeking to infuse design thinking into every level of an organization' product' or service to drive new alternatives for business & society