This practical bestseller from leading expert Richard Nelson-Jones introduces the essential counselling skills for the helping professions Now in its fourth edition it guides you through the key skills for helping work across a range of settings such as counselling nursing social work youth work education & many more It explores 17 key counselling skills including -asking questions-monitoring-facilitating problem solving-negotiating homework Each chapter describes a particular skill illustrates it using clear case examples across a range of settings & then helps you consolidate & practise what you've learned through a set of creative activities Further chapters cover professional issues including a new chapter on managing crises & chapters on ethical dilemmas supervision working with diversity & more