Current or future user-support professionals discover the critical people skills & exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK & SUPPORT SPECIALISTS 6E This useful guide focuses on the informational resources & technical tools needed most to function effectively in a support position Readers learn to handle troubleshooting & problem solving successfully communicate with clients determine a client's specific needs train end-users & even handle budgeting & other management priorities This edition prepares readers to work with the latest developments from Web & e-mail-based support to Windows (R) 7 & cloud computing Leading Help STAR (R) & Microsoft (R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge & skills ...

This A-Z guide provides a wealth of information for every country in the world Each entry gives a brief history & outlines contemporary social economic political & religious issues In addition for each country there is a clear map & a quick-reference fact box containing data & statistics including languages population GDP capital city life expectancy & more The inclusion of at least one web link for every country is a new feature to this edition & web links are conveniently accessible via the Guide to Countries of the World companion website Invaluable supplementary material

Includes:: detailed indicator tables showing income & poverty health & population etc & list of international organizations such as the EU & the African Union with essential information about these groupings Revised & fully up to date with the latest key facts this accessible guide is ideal for students & teachers of geography politics economics world religions & world history at all levels as well as anyone wanting a home reference book to accompany an atlas

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This fifth edition of Dr Kristi Kanel's A GUIDE TO CRISIS INTERVENTION covers the fundamentals of situational & developmental crises how they occur & how they have been managed since the 1940s Kanel discusses traditional counseling models as they relate to crisis intervention & shows how they have been incorporated into her model-the ABC Model of Crisis Intervention-that is used by both paraprofessionals & professionals Presented in detail the ABC Model of Crisis Intervention is ideal to be used in any mental health setting & with any individual (from any population) in a crisis situation The text provides detailed examples of specific crisis situations including developmental crises trauma crises post traumatic stress disorder crises (PTSD) crises of personal victimization substance abuse crises & crises related to loss terminal & serious illness & disabilities New chapters discuss veterans' issues; sexual assault & rape; & ethical legal & professional issues The author also explores suicide assessment & the use of the Mental Status Exam Every chapter offers case vignettes to aid students in practicing the skills presented in the ABC Model of Crisis Intervention ...

Dry stone walling is one of the oldest of countryside crafts & these attractive structures form one of the most striking features of the rural landscape whether on upland pasture fell or moorland The author looks into the history of dry stone walling before demonstrating how to build a wall with step-by-step explanations accompanied by photographs & diagrams Topics include how to acquire suitable stone; tools of the trade; basic walling technique; building or repairing a curved wall; walling on slopes & gapping retaining walls & variations ...

This is the perfect (and essential) supplement for all econometrics classes--from a rigorous first undergraduate course to a first master's to a Ph D course Explains what is going on in textbooks full of proofs & formulas Offers intuition skepticism insights humor & practical advice (dos & don'ts) Contains new chapters that cover instrumental variables & computational considerations

Includes:: additional information on GMM nonparametrics & an introduction to wavelets

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A Guide to Leadership & Management in Higher Education shares an innovative approach to supervision leadership & management in the higher education workplace Drawing from humanism & positive psychology Fitch & Van Brunt weave together a compelling narrative for managing employees across generational differences This book shares key leadership lessons & advice on how to inspire creativity increase efficiency & tap into the talents of your diverse multi-generational staff This guide offers practical & detailed advice on establishing new relationships setting expectations encouraging accountability addressing conflict & supervising difficult staff Focusing on how to build & strengthen connections through genuineness & empathic caring this book provides important guidance for today's college & university leaders ...

A comprehensive introduction to Old English combining simple clear philology with the best literary works to provide a compelling & accessible beginners guide Provides a comprehensive introduction to Old English Uses a practical approach suited to the needs of the beginning student Features selections from the greatest works of Old English literature organized from simple to more challenging texts to keep pace with the reader
Includes: a discussion of Anglo-Saxon literature history & culture & a bibliography directing readers to useful publications on the subject Updated throughout with new material including the first 25 lines from Beowulf with detailed annotation & an explanation of Grimm s & Verner s laws
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Writer Dito Montiels highly cinematic memoir of his childhood in Queens New York makes the leap to the big screen with the author himself getting behind the camera to helm this powerful & at times gut-wrenching adaptation The film flits back & forth between the adult Montiels (Robert Downey Jr) emotional return to the neighbourhood after a 15-year gap & the childhood antics that led to his younger self (played by Shia Le Bouf) fleeing to Los Angeles in 1986 Downeys older brother Montiel is an introspective quietly successful author who comes home after he is informed of his fathers (Chazz Palminteri) life-threatening illness Le Boufs teenage Montiel is a young tearaway who runs into constant trouble with his gang of friends falls in love with local looker Laurie (Rosario Dawson) & dreams of an escape from the city with his Scottish friend Mike (Martin Compston) The balance of the film tilts in favour of the kids with most of the action taking place in 1986 These scenes acutely capture the punishing heat of the New York City summer with the teenage gang soaked in sweat & dirt as they trample through their crumbling Queens ghetto Channing Tatum gives a terrifying performance as Montiels violent young friend Antonio & Palminteri is equally intimidating filling the screen with palpable rage as he barks at the older & younger versions of his son The skittish narrative makes frequent lurches through the decades & also sees characters frequently breaking the fourth wall by directly addressing the audience recalling the work of writer-director team Guillermo Arriaga & Alejandro Gonzlez Irritu (21 GRAMS AMORES PERROS) Montiel couples this with the gritty stylistic verve of classic New York movies such as MEAN STREETS & SATURDAY NIGHT FEVER ultimately transforming SAINTS into the perfect distillation of two separate eras in an ever-evolving city ...

A GUIDE TO SQL Ninth Edition provides an effective introduction to SQL programming using straightforward instruction extensive hands-on exercises & a strong foundation in real-world business applications The Ninth Edition builds on the longstanding success of this proven text by presenting basic SQL commands in the context of a running case in which a business uses SQL to manage orders items customers & sales reps The authors emphasize that fundamental principles & practices apply regardless of the database environment chosen & they include examples from the latest versions of Oracle (R) & Microsoft (R) Access (R) & SQL Server throughout the text ...

One of the great fears many of us face is that despite all our effort & striving we will discover at the end that we have wasted our life In A Guide to the Good Life William B Irvine plumbs the wisdom of Stoic philosophy one of the most popular & successful schools of thought in ancient Rome & shows how its insight & advice are still remarkably applicable to modern lives In A Guide to the Good Life Irvine offers a refreshing presentation of Stoicism showing how this ancient philosophy can still direct us toward a better life Using the psychological insights & the practical techniques of the Stoics Irvine offers a roadmap for anyone seeking to avoid the feelings of chronic dissatisfaction that plague so many of us Irvine looks at various Stoic techniques for attaining tranquility & shows how to put these techniques to work in our own life As he does so he describes his own experiences practicing Stoicism & offers valuable first-hand advice for anyone wishing to live better by following in the footsteps of these ancient philosophers Readers learn how to minimize worry how to let go of the past & focus our efforts on the things we can control & how to deal with insults grief old age & the distracting temptations of fame & fortune We learn from Marcus Aurelius the importance of prizing only things of true value & from Epictetus we learn how to be more content with what we have Finally A Guide to the Good Life shows readers how to become thoughtful observers of their own life If we watch ourselves as we go about our daily business & later reflect on what we saw we can better identify the sources of distress & eventually avoid that pain in our life By doing this the Stoics thought we can hope to attain a truly joyful life ...