The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. HP Hardware Support Onsite Service provides high-quality remote assistance & onsite support for your covered hardware, helping you to improve product uptime. In addition to defective media retention, Comprehensive Defective Material Retention service feature option allows the customer to retain additional components that have been designated by HP as having data retentive capabilities, such as memory modules. All eligible data retentive components on a covered system must participate in the Comprehensive Defective Material Retention.