NETGEAR Pro Support is a suite of service & support offerings for small- & medium-sized businesses & mid-market customers deploying NETGEARs Pro Safe line of networking solutions.NETGEARs XPress HW provides basic hardware support & next-business day hardware replacement for customers who are seeking to protect their hardware investment. In the event of a hardware failure, NETGEAR will expedite delivery of replacement hardware for next business day arrival. NETGEAR recommends XPress HW for businesses, which are looking for the most cost effective way to protect their hardware investment.