NETGEAR Pro Support is a suite of service & support offerings for small- & medium-sized businesses & mid-market customers deploying NETGEARs Pro Safe line of networking solutions. NETGEARs On Call 24x 7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. Pro Support On Call 24x 7 covers unlimited phone & email based technical support for standard & advanced features. In the event of a hardware failure, NETGEAR will expedite the shipment of a replacement product for the next business day arrival.