The Electronic HP Care Pack Services (e-Care Pack) capability means that you can order, receive, update, & activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. What Do I get? value-priced Pick-Up & Return Service provides high-quality door-to-door hardware service. It
Includes:: telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; & return of the operational unit to you. Service Highlights Remote problem diagnosis & support
- HP Services professionals work with you to isolate hardware problems & help with product installation, configuration, setup, & problem resolution. Repair center services
- For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage
Includes:: all required parts & materials. Pick-up by HP
- An HP-authorized courier picks up your failed equipment at your site & delivers it to the HP-designated repair facility. Return shipment
- An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation & usually takes between 3 & 7 days. You may request accelerated delivery for the actual additional cost of the shipment. Standard business hours coverage
- Service is available 8:00 am
- 5:00 pm Monday through Friday, excluding holidays.