HP 1yPW SupportPlus W/DMR DL185 Svr Stor, Proliant DL185 Storage
Server, 1yr PostWarranty 4h 13x5 Onsite Response HW Maint, SW Tech
Support, SW Updates Incl Defective MediaRetention, Excl HP Hol

Product Description

HP Support Plus helps you increase the performance & availability of your IT infrastructure with comprehensive, consistent hardware & software services. Working with your IT team, HP services engineers deliver onsite hardware support & over-the-phone software support 13 hours per day, 5 days per week. What happens when a disk goes bad? A defective drive component is no cause for alarm if your hardware is covered by an HP hardware support agreement. An authorized HP support agent simply travels to your site & swaps out the defective disk with a new one. Once you recover the backed-up data, you are ready to continue working. Its what happens next that could concern you, especially if you must comply with stringent internal or external data security regulations. While HP has procedures in place to ensure data is erased from defective hard drives, there are a variety of tools & techniques which still can make the data accessible. Simply letting the disk & data leave your facilities could subject you to penalties under international, federal, state/local, & industry regulations now in effect. Keep your disk. Stay in control. You could solve the problem by keeping your drive component, but a standard hardware agreement would require you to purchase & manage the disk yourself. Thats why more & more security-conscious companies are adding the HP Defective Media Retention option to their HP Hardware Support agreement. Hardware Support with Defective Media Retention (DMR) for HP Business Desktops, Notebooks, Workstations, Industry Standard Servers (ISS), Business Critical Servers & Storage Works products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty.