The Electronic HPE Care Pack Services (e-Care Pack) capability means that you can order, receive, update, and activate a wide range of valuable HPE Care Pack Services over the Internet. Administered through the HPE Services Network (CSN), it is a fast & simple process that enables immediate registration & service activation. Increase equipment availability & productivity with rapid-response onsite & remote support for your HPE hardware, as well as selected multivendor equipment. This flexible HPE Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing. Choose 4-hour same business day hardware support when you need to:extend your hardware warranty coverage with prompt service for key systems & devices;obtain easy-to-buy, easy-to-use onsite services;improve hardware performance & uptime;increase the return on your HPE & multivendor hardware investments;enjoy consistent service coverage across geographically dispersed sites. The Defective Media Retention service applies only to products and/or parts replaced by HPE due to malfunction. It does not apply to any exchange of products and/or parts that have not failed.