Manage Outsourced Service Providers

Product Description

• Are you considering transferring the management of one or more non-core operations to an external service provider?
• Are you less than 100% certain that this is the right decision?
• Do you need some guidelines on what to consider in making this decision?
• Are you considering offshore service providers as well as those within the UK?
• Do you want to know what processes & documentation you should have in place when requesting tenders?
• Are you unsure of the Acceptance Criteria you should apply when choosing your Service Provider?
• Do you need advice on what steps to take before & after contract?
• Do some of the terms & conditions in Service Contracts seem archaic & confusing?
• Are you not sure of the effectiveness & timing of your Contracts & Service Level Agreements?
• Are you concerned about the problems you might encounter in the handover process?
• Do you feel apprehensive about the day-to-day management & measurement of the Service Provider's performance?
• Do you need to put processes in place for the contract review?
• Is it possible that sometime in the future you may wish to change suppliers or bring the service back in-house?

If the answer is "YES"
- this is the course for you!

You will explore the whole process from the inception of the idea through to end of the contract life. There will be opportunities throughout the course to consider a case study scenario & practice the review of documents, the decisions on what to include & the processes that should be put in place to maintain a proper working relationship.

More & more companies are turning to the use of external suppliers to manage company services, in order that they may concentrate or the management of the core business. The reliance that a company must place on these service providers means that their choice & management are critical to the success of the parent company.

This course will define the steps necessary to choose & manage providers so that a working partnership may be established to the benefit of both.

The course provides management with a structure to objectively approach that choice, conduct the transition, successfully manage the ongoing service &, when necessary, conduct a smooth & seamless closedown or transference.

It will give you a picture of the total outsourcing service from both the user & providers perspective. You can then ensure that the expectations you have & the capabilities, & expectations, of the provider are in alignment, & that the partnership is of benefit to both parties.

This training may be available onsite; please contact us if you are interested.