Introduction To Knowledge Management

Product Description

An organisation's true competitive edge is the knowledge it holds--knowledge that is often contained in the minds of individuals where it can't be shared or enhanced &, frequently, is lost when those individuals leave the organisation. A well-designed & implemented Knowledge Management programme is essential to compile disconnected pockets of information to strengthen the effectiveness of an organisation.

In this course, you learn how to build a KM solution that leverages organisational & individual knowledge. Through a progressive case study, you gain the skills to effectively apply Knowledge Management within your organisation. Individual & group exercises include:

• Identifying knowledge activities within your organisation
• Recognising & dealing with non-linear knowledge
• Setting knowledge goals
• Designing KM for the SKG
• Identifying tacit & explicit knowledge
• Applying the SECI model to your organisation
• Instituting KM with common & public tools
• Integrating knowledge management into the enterprise
• Measuring the effectiveness of KM

This training may be available onsite; please contact us if you are interested.