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Delivering Excellence In Customer Service Via Email And On The
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Course duration: 1 day. This one day workshop focuses on the latest thinking on how to deliver a differentiated customer experience via email and on the telephone. Being aware of the do's and dont's makes a difference in developing long-term customer

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: ETW-slash-33769
Availability: In Stock
£569.00
education and training courses Education and Training Courses
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Product Description

Course duration: 1 day. This one day workshop focuses on the latest thinking on how to deliver a differentiated customer experience via email & on the telephone. Being aware of the do's & dont's makes a difference in developing long-term customer loyalty. This workshop is designed for customer service providers who need to know the latest thinking on how to deliver a differentiated customer experience specifically via email & on the telephone. The workshop will provide you with a unique collection of prompt cards offering 'top tips' & will equip you with the skills to manage your customer service interaction in the most up-to-date & effective way.

To gain the maximum benefit from the workshop, you will be asked to print off & bring with you two specific types of emails, one which you think is very good & one which you know could have been better. These will be used on the day as part of the workshop activities to examine & develop best practice templates for future use.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

Date - A day on a calendar
Date - A social activity whith a current or potential partner
email - An electronic communication method. Short for Electronic Mail.
deliver - The method by which something is delivered fomr one location to another
Telephone - A device used for communicating audio over long distances
Day - The time it takes a planet or other space objects to complete one rotation.
Experience - To gain further knowledge by practising.
Print - A mechanical process of putting text onto paper. It can also relate to a pattern on an item.

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CourseMonster
Page Updated: 2012-04-02 14:24:00

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