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Dealing With Incoming Calls Positively

The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: 46-slash-38633
Availability: In Stock
£425.00

Product Description

The main focus of this course is to improve & refresh the skills of those that receive incoming calls from customers & suppliers. This course also advises on how to deal with upset/angry callers. It is very practical & when based on-site,

Includes::
the delegates receiving live calls & getting instant feedback from the trainer.

CPD value 5.5 Hours

CPD = Continuous Professional Development (All courses are approved for CPD by the Law Society & meet the standards expected of all professional bodies).

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

professional - A term used to describe products or people which may be focused on specialist educational training
Professional - A person that is trained within a profession.
Practical - Weather a task is easy to carry out and realistically succeed.

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Page Updated: 2012-04-02 14:24:00

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