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Customer Care Via Email
- Do you want to make sure you're presenting a professional image of your organisation?
- Do you want to make sure that your emails aren't misunderstood?
- Do you need to build a relationship with your customers over email?
Product Description
- Do you want to make sure you're presenting a professional image of your organisation?
- Do you want to make sure that your emails aren't misunderstood?
- Do you need to build a relationship with your customers over email?
The challenge of meeting internal & external customers' expectations requires the ability to perceive customer requirements & respond appropriately. When much of the work is done via email, clear & concise communication is imperative.
When you write an email, you are not only communicating information to another person
- you are presenting yourself, in writing. People judge you not only for the accuracy & completeness of your written communications, but also for the way it is put across.
The course will help you develop a fluent style of writing, to help overcome common difficulties with email writing, & to inspire confidence in producing professional emails.
This training may be available onsite; please contact us if you are interested.
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