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Cisco Unified Email Interaction Manager & Unified Web Interaction
Manager For Unified Contact Center Enterprise (UCCE)

Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, and voice requests using an integrated platform for task assignment using workflow conditions, routing scripts, and socket communication

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: UEIME-slash-37571
Availability: In Stock
£2000.00
administration & economics Education and Training Courses > Training Courses > Vocational training > Administration & Economics
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Product Description

Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, & voice requests using an integrated platform for task assignment using workflow conditions, routing scripts, & socket communication involving Cisco Unified Contact Center Enterprise 7.5 (Unified CCE), with accessibility & interoperability of both within the Cisco Agent Desktop (Cisco AD) Embedded Browser.

This five day instructor-led course will define the tasks necessary for implementation, configuration, & support of Unified Email Interaction Manager & Unified Web Interaction Manager, the components that make up the Cisco Interaction Manager.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

LED - Light Emitting Diode - a small light source
email - An electronic communication method. Short for Electronic Mail.
Mail - Or post is a service for transmitting physical objects or letters between locations
Day - The time it takes a planet or other space objects to complete one rotation.
Components - Multiple items used to complete the product.
LED - Light Emitting Diode. A bulb that is very efficient at producing light. Often small.
Collaboration - To work alongside someone to create something.

Supplier Information

CourseMonster
Page Updated: 2012-04-02 14:24:00

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