This four day course
leads to the ITIL
Certificate - Service
Operation. This is a
free-standing

The ITIL Framework is
a source of good practice
in service management.
ITIL is used by

The workshop is
designed for those
already working in
Release Management, who
would like

The ITIL Service
Operation Certificate
Course is one of five
lifecycle courses that
fit

The ITIL V3 Foundation
Certificate in IT Service
Management course
provides
comprehensive

The IT Service
Management Analyst -
Change Analyst gives
knowledge and practical
experience

A good IT services
organisation should begin
with a clear
understanding of how any
given

This course provides
a 'taster' to Service
Management, a topic that
could change your

This four day course
leads to the ITIL
Certificate - Continual
Service Improvement.
This

This four day course
leads to the ITIL
Certificate - Service
Strategy. This is a
free-standing

This four day course
leads to the ITIL
Certificate - Service
Design. This is a
free-standing

The IT Service
Continuity Management
course provides practical
guidance on the
planning

Software Asset
Management spans through
the new ITIL(R) v3
processes in real detail
and

A Change Management
system offers a means to
control changes and
reduce the adverse
impact

This course provides
comprehensive first-level
training for anyone
involved in support

More than ever,
organisations depend on
IT and need to
effectively manage and
run IT

The ITIL v3 Service
Manager Bridge
Certificate provides a
fast track to update your
Service

The four day course
is intended to bridge the
gap between the ITIL v2
Manager's Certificate

The course builds on
the general principles,
covered as part of the
ITIL Foundation
course

The ITIL®
Intermediate Certificate
in Planning, Protection
and Optimisation forms
part

This course is aimed
as those IT professionals
who have a working need
to understand and

To implement new
services in a controlled
and cost-effective
manner, IT departments
must

This three-day
instructor-led highly
interactive course
consists of formal
lectures,
discussions,

A one-day overview
that will provide the
basic information and
principles around the
latest

This three-day
instructor led course in
an intensive,
interactive workshop
consisting

Operational Support &
Analysis (OSA) represents
the capability of a set
of core ITIL V3

This one and one half
day course is designed
for those who hold the
ITIL v2 Foundation

Successful
implementation of ITIL
Service Desk, Incident
and Problem Management
best practices

The course builds on
the general principles
covered as part of the
ITIL(R) Foundation
course.

This bootcamp
combines the ITIL®
Service Strategy and
Service Design courses,
covering

This four day course
leads to the ITIL
Certificate - Service
Transition. This is a
free-standing

Please note, this
course is currently in
development. It is
currently expected for
release

Please note, this
course is currently in
development. It is
currently expected for
release

Please note, this
course is currently in
development. It is
currently expected for
release

Please note, this
course is currently in
development. It is
currently expected for
release

This course brings
together the full essence
of a Lifecycle approach
to service
management,

The course is
intended to promote
ITIL(R) 'Best Practice'
in Configuration
Management,