This facilitated
workshop will allow you
to analyse the customer
service levels your
currently

Managing a customer
service team is becoming
an increasingly demanding
role. Customer
service

• Do you want to
  make sure you're
  presenting a professional
  image of your
  organisation?

In today's
competitive markets,
customer service
determines the winners
and losers and

This programme is if
you if you need to
increase your awareness
of customer
relationship

Successful businesses
are built on the quality
of product and service
that they provide.

Credit control is a
vital element for any
organisation in
controlling their cash
flow and

This inspirational two
day workshop is packed
full of fresh concepts
and strategies that

Designed specifically
for front line staff in
businesses, places of
interest and tourist

Course duration: 1
day. This one day
workshop focuses on the
latest thinking on how to
deliver

Cross-selling and
up-selling is a superb
way to increase the value
of every customer
contact

Good objection
handling skills are
crucial to success in
sales and customer care.
If a

Having good
relationships with
customers has always been
essential. Today the
world is changing:

Excellent service
desk support is vital to
ensure a company
consistently delivers the
required

The ability to
deliver a service that
will 'delight your
customers every time'
will help

Only when we really
understand our customers'
experiences of our
business can we make
real

The manager's role in
business is to ensure
that their company
continues to grow by
attracting

Do you want to be
able to manage your tasks
proactively and flexibly?
Do you need to make

Deal with difficult
people situations.
Understand how own
behaviour and attitude
can affect

This course will
ensure your staff always
project the correct image
to your potential
customers

Being able to provide
a great customer care
service can be the
difference between
gaining

Customers are becoming
more discerning in their
needs and are looking
beyond service for

Anyone who
communicates with
internal and/or external
customers and provides a
service

Providing outstanding
customer service often
makes the difference
between gaining and
keeping

Saying 'No' is
particularly difficult
when dealing with
customers but there are
occasions

In a tutor-led
environment delegates
will learn to deal
effectively and
professionally

• Do you mainly
  work with colleagues
  within your organisation
  rather than external
  contacts?

Introduction to
Account Management is a
customer relationship
management course.
Customer

• Do you want
  to stand out from the
  competition?


• Do you want to
  ensure

• Do you want to
  understand how your IT
  role fits in to your
  organisation?


• Do