HPE Foundation Care Exchange Service combines popular remote hardware & software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware & software problems on your HPE products. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support for HPE Networking products provides remote technical support & access to software updates & patches. Customers can access updates to software & reference manuals as soon as they are made available.