What do your people at work & your spouse & kids at home have in common with a five-ton killer whale? This work explains that both whales & people perform better when you accentuate the positive. It shows how using the techniques of animal trainers
- specifically those responsible for the killer whales of Sea World
- can supercharge your effectiveness at work & at home. It explains the difference between GOTcha" (catching people doing things wrong) & " Whale Done!" (catching people doing things right)."