A proven system for rallying all of an organizations employees around a new vision & ideas for making the vision stick When something at work isnt going smoothly managers struggle with what part of the problem to tackle first. Do they start with cost reduction? Or should they go for process improvements first? The authors--who have helped hundreds of companies & individuals change & improve--say spend time & money adjusting the systems in which people operate rather than targeting people & their performance directly. The authors show that its in fact possible to change everything at once--with a focus on making such transformations permanent & repeatable.* Br&-new Introduction written for the paperback edition* Filled with illustrative examples from Northrup Grumman BHP-Billiton Reebok Harvard Business School & many others* Two experts in the field show how to make major transformations happen The book outlines a process for engaging all employees to buy-in to an enhanced vision of an organizations new & enhanced future.