Safety At The Sharp End

Product Description

Many 21st century operations are characterised by teams of workers dealing with significant risks & complex technology in competitive commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production & safety performance. While organisational safety culture is a key determinant of workplace safety it is also essential to focus on the non-technical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive & social skills required for efficient & safe operations often termed Crew Resource Management (CRM) skills. In industries such as civil aviation it has long been appreciated that the majority of accidents could have been prevented if better non-technical skills had been demonstrated by personnel operating & maintaining the system. As a result the aviation industry has pioneered the development of CRM training. Many other organisations are now introducing non-technical skills training most notably within the healthcare sector. Safety at the Sharp End" is a general guide to the theory & practice of non-technical skills for safety. It covers the identification training & evaluation of non-technical skills & has been written for use by individuals who are studying or training these skills on CRM & other safety or human factors courses. The material is also suitable for undergraduate & post-experience students studying human factors or industrial safety programmes."