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This is the story of one of Britains most famous expedition ships put together from accounts recorded by men who sailed in her. It covers a sixty year history of the ship built at Dundee by a famous Scottish shipbuilding company for the late 19th century days of whaling & sealing before coal gas & electricity took over from animal oils in domestic & commercial use. The Terra Nova operated from her home port of Dundee & afterwards St. Johns Newfoundland when a sea-going career in the sealfishery during those times brought a hard way of life with many human losses & tragedies. ...
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Enticing liberating & empowering Secret is a world where fantasy becomes reality. An exciting new series for fans of Sylvia Day & Beth Kery. A young widow Cassie's life is filled with sadness & regret. She waits tables at the rundown Cafe Rose in New Orleans heading home alone each night yearning for more from her life & wishing she could make it happen. When Cassie discovers a notebook left behind by a mysterious woman at the cafe her world is changed forever. The notebook's stunningly explicit confessions shock & fascinate Cassie & eventually lead her to Secret an underground society dedicated to helping women realize their wildest most intimate sexual fantasies. At the heart of the society is three rules: no judgements. No limits. No shame. As Cassie is set free from her inhibitions she is transformed by the confidence & passion she's kept buried deep inside. But can she find the courage to reveal this new side of herself to the one man she never thought she could have? ...
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Coming from exactly the right publisher (remember Stitch 'n Bitch" & " Generation T"); this title introduces "S.E.W." is the beginning sewer's bible. A reinvention of the post-war sewing how-to here is a hold-your-hand guide that marries attitude & instruction that speaks the language of today's crafters while teaching them everything they need to know from winding a bobbin to sewing a dart to customizing a pattern. Diana Rupp the author comes from a long line of crafters & parlayed her passion into a career as the founder of Make Workshop a unique DIY school that's been written about in " Elle" " Real Simple" " Time Out" " Vogue Patterns" & more. In "S.E.W" Rupp brings the workshop home: buying the right machine; setting up a space & furnishing it with the right tools; introducing fabrics
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This is the long awaited second-edition of Paul Mc Gee's international bestselling personal development heavyweight S.U.M.O. Weighing in with humour insight practical tips & personal anecdotes it's a thought provoking -- & possibly life--changing -- read. S.U.M.O. has helped tens of thousands of people fulfil their potential seize opportunities succeed at work & respond to adverse situations with a positive attitude. Now comprehensively expanded & even more interactive the 2nd edition will help S.U.M.O. fans -- & S.U.M.O. virgins -- get even more out of this popular straight-talking guide. S.U.M.O. stands for Shut Up Move On. It's a phrase to say to ourselves (and sometimes others) when we are acting or thinking in a way that is hindering our ability to succeed. It doesn't necessarily mean 'get over it' or 'pull yourself together' (although there may be occasions when both responses are necessary). ' Shut Up' means stop what you're doing take time out to reflect let go of baggage & beliefs that hinder your potential. ' Move On' means tomorrow can be different from today look for new possibilities don't just think about it take action. There are six S.U. M.O. principles that are designed to help you create & enjoy a brilliant life. If you are wrestling with life's challenges these principles will help you do so more successfully. A brand new principle: E+R=O -- Event + Response = Outcome. It's not just what happens to you but how you respond to it that shapes your life -- you do have control. Change Your T--Shirt -- take responsibility for your own life & don't be a victim. Develop Fruity Thinking -- change your thinking & change your results. Hippo Time is OK -- understand how setbacks affect you & how to recover from them. Remember the Beachball -- increase your understanding & awareness of other people's world. Learn Latin -- change comes through action not intention. Overcome the tendency to put things off. Ditch Doris Day -- create your own future rather than leave it to chance. Forget the attitude 'que sera sera whatever will be will be.' 'A superb book' Allan & Barbara Pease bestselling authors of Why Men Don't Listen & Women Can't Read Maps ' The S.U.M.O. approach is powerful simple & effective. Anyone who reads it is sure to look at themselves & the world differently as a result' Octavius black & Sebastian bailey co-founders of The Mind Gym ...
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This is the most up-to-date NVQ/SVQ CCLD coverage with even more optional units included. This revised edition of our popular NVQ/SVQ Candidate Handbook" contains even more units than before giving students a comprehensive resource. This book has been updated to reference the latest legislation & frameworks making it the most relevant & useful coursebook available." ...
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More optional units to deliver the flexibility candidates need. * Sitting alongside the NVQ/SVQ Level 3 Health & Social care title this candidate book offers more popular units in the same familiar format providing exceptional choice & flexibility. * Covers units 331 332 335 351 358 361 329 327. *

Includes::
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The only text for the Working with Children & Young People pathway in Health & Social Care. * Covering all of the core units & a range of optional units this clearly presented book reflects the skills & knowledge required by candidates working in different care settings. * Clearly highlights the links between the NVQ/SVQ & the Common Core of Skills & Knowledge to help with lesson planning & course coverage. * A concise mapping section clearly explains how the Common Induction Standards relate to the qualification so you can be sure the content you need is covered. * My Story sections use real-life scenarios to help candidates develop practical skills. * Evidence Opportunities sections help candidates to build the evidence they need for portfolios. ...
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The highly successful Globetrotter Travel Series" which

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S/NVQ Level 2 Customer Service

Full support for the latest NVQ/SVQ Level 2 Customer Service standards Written to match the latest specification this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. *Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. *Active knowledge activities encourage students to draw upon experience in their own workplace as evidence for assessment.
  • Availability: In Stock
  • Supplier: WHSmith
  • SKU: 9780435465292
Availability: In Stock
£21.99

Product Description

Full support for the latest NVQ/SVQ Level 2 Customer Service standards Written to match the latest

Specification this is the only book mapped specifically to the S/NVQ Level 2 & covers the two mandatory units & ten option units. * Case studies give students the opportunity to analyse & discuss real-life situations & to practise their skills. * Active knowledge activities encourage students to draw upon experience in their own workplace as evidence for assessment.

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Students - A group of humans who are still in full time education
Specification - A description of a product with the details of its attributes.
Experience - To gain further knowledge by practising.

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