With a new foreword by Ken Blanchard A straightforward & snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans in a nutshell is the advice given to a new Area Manager on his first day
- in an extraordinary business book that will help everyone in every kind of organisation or business deliver stunning customer service & achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager & uses a brilliantly simple & charming story to teach how to define a vision learn what a customer really wants institute effective systems & make Raving Fan Service a constant feature
- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans

Includes:: startling new tips & innovative techniques that can help anyone create a revolution in any workplace
- & turn their customers into raving spending fans.




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Dave Courtney whose autobiography Stop the Ride I Want to Get Off was a huge bestseller reveals all from another hidden aspect of Londons underworld. Notorious in Londons criminal underworld Dave is also a big name in the club & dance scene. Raving Lunacy is the story of this double life & how one world spilled over into the other. From parties in prisons sewers railway arches & aircraft hangers to legitimacy (Dave & his partner Terry Turbo won 1999s Best Large Promotions of the Year); Raving Lunacy covers the ground that Stop the Ride left out as Dave details what went on after the doors were shut tight. The clientele that came to the parties was in Daves words the most colourful characters London has to offer. Dave was as ever in the thick of it & saw & experienced the explosion the fallout the casualties & the successes. Told with characteristic humour & brazen honesty Raving Lunacy reveals the darker side of the era known as the summer of love. ...

A special bumper edition of the exciting adventure stories that are as gripping as a computer game! Great for boys with a huge collectability factor bolstered by the collectors cards in the back of the book & links to an excellent interactive website. A new Beast has risen from the Underworld! Ravira reeks of death & commands a pack of fearsome Avantian Hounds. Tom must defeat Ravira before Taladon succumbs to the hounds deadly bite & is enslaved forever... Dont miss Beast Quest series 8: The Pirate King BALISK THE WATER SNAKE KORON JAWS OF DEATH HECTON THE BODY SNATCHER TORNO THE HURRICANE DRAGON KRONUS THE CLAWED MENACE BLOODBOAR THE BURIED DOOM ...

Making smart delicious food choices in a short amount of time is now easier than ever. Raw & Simple provides easy (and incredibly tasty!) recipes that will feed your body & spirit without requiring hours of prep work. Recipes include: * Oatmeal Walnut Raisin Cookies * Apple Pie Smoothie * Winterland Salad * Cucumber Basil Soup * Creamy Kale Salad with Capers & Hazelnuts * Maple-Dijon Brussels Sprouts * Thai Veggie Noodles * Root Vegetable Slaw * Cherry-Hemp Muesli * Watermelon-Fennel-Mint Chiller * Strawberry Spinach Salad with Sweet Balsamic Vinaigrette * Colorful Cabbage Salad * Cauliflower Couscous * Carrot-Ginger Coconut Soup * Orange-Cranberry-Apple Relish * Herbed Pecan Pate * Orange-Almond Truffles Raw food chef & instructor Judita Wignall fully integrates her raw food platform with holistic health & wellness. It's not just about food-it's about feeding your whole body & fueling your life! ...

For many years what has become known as outsider" art
- the art produced by visionaries spiritualists recluses the "mad"
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Raw Fairies is the UKs first raw food home delivery service conceived & run by Anya Ladra. In this book she shows you how to create food bursting with enzymes vitamins & minerals using only raw & living plant foods & easy methods of preparation. Start with a 5-day cleansing detox & then enjoy the recipes every day. Get the day off to a great start with an energy-boosting Drink: try a Winter Spice Smoothie with Maca Powder. For Snacks & Sides to keep you going through the day try Tomato & Herb Flaxseed Crackers with Mushroom Pate. Salads & Dressings are full of health & creative flavour combinations. Make yourself a Kale Salad with Cranberries & Avocado Dressing & be satisfied without feeling heavy. Theres so much to explore in raw-food Mains
- you can make delicious Tomato Quiche & Pad Thai without cooking! Finally everyone craves Sweets & Desserts so enjoy raw Brownies & Berry Cheesecake.
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A top nutritionist provides her simple proven five-level diet plan to safely make the transition to eating raw foods & to detoxify & achieve a perfect body no matter how you eat now. The raw food craze has taken off as raw restaurants spring up & celebrities models & other fans tout the effects of eating raw. However many people who are intrigued by raw food simply don't know how to make the transition from what they're eating now or how to achieve the benefits of eating raw without giving up their lifestyle or the foods they love. Natalia Rose an in-demand nutritionist shows how in The Raw Food Detox Diet". Whether your diet is primarily made up of meat & potatoes or tofu & tempeh you can incorporate the flavour & lasting health benefits of raw food into your life with this groundbreaking diet book to energize & inspire you to achieve your goals safely & easily." ...

Raw food is uncooked 'living' food rich in vitamins minerals phytonutrients & enzymes. By incorporating more raw food in your diet you provide your body with essential enzymes & nutrients it needs to process food detoxify your system create energy & perform at its optimum
- & at the same time shed excess weight. Do you want to get slimmer & feel fitter leaner & healthier? If so The Raw Food Diet is for you. Christine Bailey offers three sensational diet plans
- the weekend raw blitz a week-long plan & raw for life. All are accompanied by super-quick & easy-to-follow recipes with advice on preparing ahead stocking your pantry & key ingredients to make life simple. The Raw Food Diet

Includes:: over 100 delicious raw food recipes with a focus on fast nutritious uncomplicated dishes designed with simplicity & speed in mind. This book is perfect for raw food beginners busy people & those who want to follow a healthier fresher diet to achieve a thinner younger-looking body. The Raw Food Diet will leave you feeling lighter leaner & with more energy.



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Theres so much more to raw food than smoothies & grated carrots. More & more people are turning to raw food to give them energy boost their immune system clear their skin lose weight & stay slim. There are so many dishes & ways of working with raw food to create an interesting sustainable diet without needing many hard-tofind ingredients or hours of preparation. This friendly cookbook is the perfect guide to introducing raw food into your life & understanding how certain ingredients & their preparation can be not only delicious & appealing but also hugely beneficial to your health. With chapters on Smoothies Breakfast Soups Salads Mains Snacks & Desserts theres something here for every day occasion & appetite. Try Gazpacho made with the ripest tomatoes; pretty Fennel & Zucchini Carpaccio marinated in mustard & vinegar dressing; Sweet Cherry Temptations made with ground nuts & dried cherries; & fantastic Brownie Squares with Cashew Frosting. Youll be amazed at how much you can achieve within the principles of raw food & how much better youll feel
- even if you only practise it from time to time in among your regular everyday diet.
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As a native of Scotland bestselling author Iain Banks has decided to undertake a tour of the distilleries of his homeland in a bid to uncover the unique spirit of the single malt. Visiting some of the worlds most famous distilleries & also some of its smallest & most obscure ones Banks embarks on a journey of discovery which educates him about the places people & products surrounding the centuries-old tradition of whisky production. Using various modes of transport
- ferries to the islands cars across the highlands even bicycles between bus stops
- Banks tour of Scotland combines history literature & landscape in an entertaining & informative account of an exploration in which the arrival is by no means the most important part of the journey.

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