Endorsed by the Official ITIL Accreditor & updated in line with the 2011 syllabus this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure which is ideal for learning & developing an understanding of the basic concepts principles & terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management each of the five lifecycle stages & service management technology
- plus information on the qualification scheme & the exam itself