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This textbook offers full support to students in completing their Level 2 NVQ in Customer Service quickly & easily. All NVQ jargon & the NVQ process is covered in full with clear explanations so students know exactly what they need to do. For each unit there is a simple explanation of the kind of evidence they need to provide & ideas about how they might generate this evidence in their own jobs. All the knowledge & understanding that make up the course are also covered so students wont get stuck in the time between assessor visits. Written to the latest QCF standards by experienced external verifiers & covering the core units the book

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OCR Level 3 ITQ - Unit 79 - Word Processing Software Using Microsoft
Word 2010

This training guide has been written specifically for the OCR ITQ (IT User Skills) level 3 Word Processing Software which requires you to use a software application to create and edit text based documents. Each exercise in this guide has been designed to gradually build up your knowledge of Microsoft Word using a simple user friendly step-by-step approach. This optional level 3 unit has a credit value of 6 and requires you to demonstrate the skills and knowledge needed to select and use a range of advanced word processing software tools and techniques. This guide provides you with the knowledge and techniques necessary to meet these learning outcomes. Data files to accompany this title are available to download from our website which allow you to practise the many different software
features covered.
  • Availability: In Stock
  • Supplier: WHSmith
  • SKU: 9781860059285
Availability: In Stock
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Product Description

This training guide has been written specifically for the OCR ITQ (IT User Skills) level 3 Word Processing Software which requires you to use a software application to create & edit text based documents. Each exercise in this guide has been designed to gradually build up your knowledge of Microsoft Word using a simple user friendly step-by-step approach. This optional level 3 unit has a credit value of 6 & requires you to demonstrate the skills & knowledge needed to select & use a range of advanced word processing software tools & techniques. This guide provides you with the knowledge & techniques necessary to meet these learning outcomes. Data files to accompany this title are available to download from our website which allow you to practise the many different software features covered.

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