Suitable for Apprenticeships & written to the QCF standards this new textbook for all awarding bodies covers the core & most popular optional units of the Level 2 in Customer Service. Written by an experienced senior verifier & edited by the Chief Verifier the book maximises students chances of success by clearly linking the assessment requirements to the relevant knowledge & understanding. Numerous activities & tasks will help students to remember & further understand the clearly explained concepts. Units covered:
- Communicate using customer service language
- Follow the rules to deliver customer service
- Give customers a positive impression of yourself & your organisation
- Deliver reliable customer service
- Recognise & deal with customer queries requests & problems
- Develop customer relationships
- Communicate effectively with customers