It started with a letter... Carol is married to a man she doesn't love & mother to a daughter she doesn't underst&. Crippled with guilt she can't shake the feeling that she has wasted her life. So she puts pen to paper & writes a Letter to the Universe. Albert is a widowed postman approaching retirement age & living with his cat Gloria for company. Slowly being pushed out at his place of work he is forced down to the section of the post office where they sort undeliverable mail. When a series of letters turns up with a smiley face drawn in place of an address he cannot help reading them.