This new edition of How People Tick" is a practical guide to over 50 types of difficult people such as Angry People Blamers Impatient People Workaholics & Gossips. Each difficult situation is described how it happens is analysed & then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once & for all instead of having to handle one-off difficult events time & time again. Absolutely invaluable to everybody " How People Tick" is full of tried & tested tips for handling difficult people in difficult situations based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult & yet still want to understand them work with them & live with them."