This is the book that will show you how to ensure customers are raving about your products & services & come back for more. Five Star Service 2nd edition is an easy read high impact title from the bestselling author of How to Be Brilliant Michael Heppell. In this book he gives you over 100 instant tips 50 examples of the best practices over a dozen brand new techniques & multiple strategies to equip you with a winning edge to knockout your customers & help you * Delight your customers every time * Deliver remarkable results that will keep them coming back for more * Win more customers without spending a fortune * Get repeat orders & referrals from everyone you encounter Whether its studying the Disney parking system or enrolling students at college; going behind the scenes in the worlds top hotels or becoming the office hero Five Star Service will show you how to wow your customers colleagues & cohorts. ...

As the luxurious ocean liner China Belle enters Australian waters its passengers have little idea of the tragedy that awaits ...

This brand new collection of original stories by Sam Taplin is perfect for sharing at bedtime. There are eleven stories in the book all featuring endearing animal characters & beautifully illustrated by Ag Jatkowska. The stories are gently humorous & very cosy as we follow the adventures of Mouse as she tries to find a happy feeling for her friend Badger Little Tiger's efforts to learn to swim & Dog's quest to find out who is flying the yellow balloon on the other side of the hill. ...

This book will inspire you to write even if you have only a few minutes to spare. It may also change the way you think about writing. Drawing on a mix of disciplines including psychology art linguistics & advertising each chapter offers you a writing-related discussion followed by a five-minute exercise. Whether you are a beginner writer an experienced writer looking for new ideas or you simply want to use writing to gain self-awareness the book will help you to: * Access your inner self the personal memories that reflect universal patterns of the total human narrative. * Gain fresh insight into the nature of stories & storytelling. * Recognise your own life as an inexhaustible source of story ideas. * Stimulate creative thought including right-brain techniques for 'stepping outside the box'. * Escape writing blocks. * Establish an enjoyable writing routine. Just pick a page & begin your writer's journey. ...

Horrors! Jess's Mum has joined an online dating programme & has recruited Jess as advisor while Jess's best friend Flora has a rich new boyfriend who Jess can't possibly keep up with. Then Jess's own boyfriend Fred does something unbelievably treacherous & spineless. Jess is becoming completely fed up with the male sex & is beginning to think that the only reliable form of male is e-mail.. . Never mind there's Valentine's Day to look forward to. Fred is sure to make amends then. Isn't he? Another laugh-out-loud story featuring the charming but insane Jess Jordan. It's only when you've stopped laughing that you realise that in addition to writing with wit & warmth Sue Limb has also dealt effortlessly with bigger & important themes of friendship & loyalty. ...

New cover reissue in million copy best-selling Duck in the Truck series. Plop! goes the drip that drops from the cup. Duck looks down & Duck looks up. 'A leak in the roof oh! What bad luck. This is a job for FIX-IT DUCK.' Can he fix it? No he can't! Duck wants to show off his DIY skills. But the trouble is when Duck starts fixing things the problems are only just beginning... ...

Straight-talking solutions from the face of British business Digby Jones did not hold back in his explosive first book. Now the face of British business is back in paperback. With a renowned no-nonsense straight-talking approach he is one of the worlds most acclaimed business commentators. In his candid & forthright style Fixing Britain puts the spotlight on critical national & international business issues & lays out the essential reform urgently needed for the growth of the UK. Knowledgeable authoritative & independent Jones highlights how untenable the status quo is in the UK & sets out how Britain can get back in--and stay in--the globalised race. Jones is never afraid to say what others are thinking--this is the most explosive examination of the state of British business in years. ...

This bumper collection of lively oral number games is written to develop key mathematical skills in an exciting manner. In line with the National Numeracy Framework the games are an excellent way to introduce new concepts assess progress begin a numeracy lesson or conduct a plenary. The number system; Counting Properties of numbers; Number sequences; Place value & ordering; Calculations; Understanding number operations & relationships; Rapid mental recall of number facts Requiring little or no equipment all games are easy to play & are an ideal way to fill a spare five minutes. The games combine the benefits of visual auditory & kinaesthetic approaches to learning ...

There are many boys in the world all slightly different from one another & most of them are referred to by names. These are often John or Jack or Desmond but sometimes they are James or Philip or Simon. Once & once only there was a boy whose name was Fizzlebert. Fizzlebert Stump lives in a travelling circus. But although he gets to hang around with acrobats play the fool with clowns & put his head in a lions mouth every night hes the only kid there
- & hes bored. But then Fizz decides to join a library & life suddenly gets a lot more exciting when a simple library card application leads to him being kidnapped by a pair of crazed pensioners! Will he ever see the circus again?
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The ultimate cute brand.. . Fizzy Moon. Currently enjoying considerable success at retail as Birthday's lead brand as well as featuring in selected independents this cute Pink Button Bear has proven he has the credentials to make a difference where it counts.. .sales! Now making a real retail impact on a whole host of products with gifts & plush playing an integral role it's the right time to publish a series of gift books. ...