If you currently employ knowledge workers who do most of their work on computers or with computers access the Internet utilize internal & external databases use e-mail or other new messaging technology then this book is for you. Quite simply this handbook is for any organization with a lot of Web DNA that wishes to cut costs improve performance & stay perpetually competitive. It is for change agents or managers within those organizations who work with information & want to leverage the latest crop of tool sets to deliver on the promise of Lean for the modern information-rich office...packed with new ideas.. .breaks new ground in so many directions.. .- John Bicheno Director Lean Enterprise Research Centre Cardiff Business School.. .excellent.. .on several levels.. .teaches us how to visualize the depth of hidden wastes in our complex information flows & the large opportunity for improvement that this suggests.
- Keith Russell Ph D Global Continuous Improvement Leader R&D Astra Zeneca Pharmaceuticals Very interesting view on operational excellence helpful to readers without a background in this area of expertise.
- Bert Nordberg President & CEO. Sony Ericsson Congratulations to all the readers holding this book!.. . These Lean ideas must be an integral part of the daily operations of your business. I am going to get each & every one of my management team a copy of this brilliant book at the start for our own Lean journey.
- Lennart Kall CEO Wasa Kredit Its one thing to develop a concept. Its another to make it sing. This is the hymnal.
- Dr. Don V. Steward CEO Problematics Professor Emeritus Sacramento State University inventor of DSM.. .a must read for CIOs everywhere.
- Julian Amey Principal Fellow Warwick University"